Receiving your bouquet
Please allow 3-4 weeks for us to create and deliver your artificial flowers/bespoke bouquet arrangement. During busy times we may make orders closer to your wedding date, so delivery times may be slightly longer. Please be assured that you are in safe hands, and we will ensure that you receive your bouquets before your required date. If you need your bouquets urgently, please contact us, and we will endeavour to fit you in.
Deliveries will be attempted between Monday – Friday 8am - 6pm. Courier tracking information will be emailed upon dispatch (please check your spam folder if not received). Delivery text alerts are also available, if a mobile number is supplied when ordering.
Signing for an order
Please note that all deliveries from Lily’s Bespoke Bouquets will require a signature. If you are out, parcels may be left with a neighbour. If your delivery was unsuccessful, please rearrange a delivery on the courier’s website, using the details received from their tracking information email, or calling card. Please check that you receive the correct number of parcels, and that they appear to be undamaged, before signing for them. Any damages or shortages, must be notified within 48 hours of receipt of delivery. The final delivery charge will be calculated during the checkout process. Charges will depend on the order value and location.
Once we have completed lovingly crafting our artificial flowers to match your selected design, we review our work and send you a photograph for your approval. Once you have agreed your design, we will despatch your order, using a Parcelforce 24 hour delivery service.
All bouquets destined for UK mainland are dispatched using a ParcelForce 24-hour courier service.
|UK Mainland Delivery Charges (Orders over £75)||FREE DELIVERY|
|UK Mainland Delivery Charge (Orders over £10)||£6.95|
|UK Mainland Small Parcel Charge (Orders Under £10)||£4.50|
|Additional delivery charges apply to certain postcodes*, Ireland** and Europe***
* IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, Isle of Man, Isle of Scilly, Jersey, Guernsey, Isle of Wight - £15
We can ship to EU destinations, excluding bulky or fragile items. Prices are quoted per box.
|Countries||Cost per parcel (Up to 15kg)|
|Southern Ireland, Belgium, Channel Islands, Denmark, France, Germany, Italy, Luxembourg, Monaco & Netherlands||£15.00|
|Estonia, Latvia, Lithuania, Spain & Sweden||£20.00|
|Bulgaria, Croatia, Greece, Romania & Turkey||£30.00|
|Please note that a customs charge may be applicable in some countries.|
Other EU countries and worldwide
Deliveries are on a shipping quotation basis only. Please contact us with your requirements and delivery details, for a delivery quotation. Please note we are unable to deliver bulk or fragile items outside of the UK. Alternatively, we can deliver to a UK shipping agent (UK delivery rates apply).